Buyer Satisfaction Guarantee

Every seminar, webinar, eBook, digital download and online course you see on our website is 100% satisfaction guaranteed!

Public seminars and events

All seminars offered by Pryor Learning are 100% satisfaction guaranteed! We’re confident that we will provide you with the improved skills and techniques you expect. If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of your attendance stating the reason you were not satisfied, and we’ll arrange for you to attend another seminar or receive a full refund — hassle-free.

Cancellation policy for public seminars and events

You may cancel your registration up to 10 business days before the program. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior, you may 1) send a substitute from your organization or 2) transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original event. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time. The cancellation fee is based on seminar price, please see breakdown below:

• $0-$90 = $10 cancellation fee
• $91-$199 = $25 cancellation fee
• $200 and over = $50 cancellation fee

Our CareerStore guarantee

Our goal is to provide quality business training and professional development materials that meet your needs in today’s business environment. If for any reason you are dissatisfied with your CareerStore purchase, please notify us via email at customerservice@pryor.com or by letter stating why you were not satisfied and you will receive an alternate product of your choice from our CareerStore or a full refund — guaranteed. This policy includes all audio, video, books, software programs and online courses.

If you have any questions, please contact us or call 1-800-780-8476.