Category: Customer Service

Even with the best organizational strategy, customer service always involves people. Whether you provide services online or face-to-face, there is another human being at the end of the interaction.  This article helps us understand people better.

Most organizations confirm that customer service is one of their highest values. Without customers, there would be no organization!  This is true. AND it is also true that the term customers covers pretty much everybody. In our lives, we are all customers served by multiple businesses and all workers who earn a paycheck serve customers of some sort.

In this article, we change the perspective, as many of our readers are also Black Friday shoppers and gift givers. This article provides some tips for enjoying the day and helping customer service specialists help you most effectively.

Love them or dread them, the holidays are upon us and Black Friday seems to be the day that kicks it all off.  Here are some factors that may make this year more difficult than some other years for customer service specialists:

Communication is essential for most human-to-human interactions, and customer service is a key example of these interactions.  Effective customer service involves “reading” the other person, gathering information, and responding to those needs.

The pandemic has fundamentally changed many businesses, and the expectations and needs of many customers. How can a business learn from and use these changes to improve customer service?

Recent news stories have described the challenges that many customer service professionals face in today’s environment.  These stories capture customer impatience with understaffed businesses, objections to public health guidance and irritation about missing items due to supply chain shortages.