Tag: Customer Satisfaction
Customer Service Tips for Customers: Helping the Helpers Help You
In this article, we change the perspective, as many of our readers are also Black Friday shoppers and gift givers. This article provides some tips for enjoying the day and helping customer service specialists help you most effectively.
Three Ways Technology Boosts Customer Satisfaction
There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology…
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