Tag: customer service training
Why Clear Communication in Customer Service is Essential to Business
Communication is essential for most human-to-human interactions, and customer service is a key example of these interactions. Effective customer service involves “reading” the other person, gathering information, and responding to those needs.
Learn from Customers in Challenging Times
The pandemic has fundamentally changed many businesses, and the expectations and needs of many customers. How can a business learn from and use these changes to improve customer service?
Customer Service: Managing Bad Customers
Recent news stories have described the challenges that many customer service professionals face in today’s environment. These stories capture customer impatience with understaffed businesses, objections to public health guidance and irritation about missing items due to supply chain shortages.
Customer Service Training Activities: Stories and Strategies
The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of…
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Group Problem Solving: Customer Service Challenges
In this post, we offer an idea for a customer service call center exercise with groups of 10-60 people — you need a large space, chart paper and markers. The goal is to allow people to share their customer service experiences — and fears — in a safe supportive forum.…
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Rewarding Customer Service: Creative Gifts
Everyone likes to feel noticed and appreciated — and for staff working on the front lines with customers, a small reward or gift for the work they do can be particularly meaningful. I once worked with an employee-centered customer service manager who has a great set of small symbolic gifts…
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